AVAILABLE 24 X 7
COST-EFFECTIVE
WORK AUTOMATION
INCREASED CUSTOMER ENGAGEMENT
PROACTIVE INTERACTION
KEEPING UP WITH THE TREND
Highest Quality Software Services pre and post-development

Technical support or break/fix services for specific software products are referred to as software support services. Long-term technical support contracts or pay-as-you-go, incident-based help are examples of these services. Remote troubleshooting, installation assistance, and basic usability advice are all common features of software support services. Remote troubleshooting skills can be supplied by phone and online communication medium, or without human aid using automated mechanisms that reside on the customer’s device or are accessible via the Internet.

Our software maintenance and support services have a number of advantages

For speedy troubleshooting, digital transformation, and different enhancements, we provide dependable software maintenance and support services. Please contact us to discuss your requirements. Discover how expert software support has benefited hundreds of our clients.

Professional Support

Strong developers, business analysts, and test engineers make up our tech support and maintenance team. They will talk with you and determine your requirements as a group. We will build the most successful plan for your project based on the software audit, your requirements, or business analysis.

Multiple Options

We are one of the few software maintenance firms that offers such a diverse set of services. Our clients like having the option of choosing a convenient timetable for this service and matching their budget expectations with our options.

Advanced Consulting

We offer sophisticated consultation on innovation, digital transformation, and numerous enhancements, in addition to expert software support solutions and services. Our team can suggest ways to improve your software by interacting with it on a regular basis.

Transparent Cooperation

We are committed to offering high-quality services, which is why, depending on the service type you receive as a customer, you will receive regular reports. We'll keep you updated on troubleshooting, bug fixes, new functionality releases, issues, and other changes.

NUMBERS DON’T LIE

1500+

Project Developed

150+

Developers

1000+

Clients Worldwide

98%

Success Rate

Technologies We Use

Languages
FrameWorks
Payment Gateway

Industries We Serve

We Build Technical Operations Staffing Solutions for Every Niche

Software Support Services we offer

We offer both basic and expert software support. Our specialists have experience maintaining software after a project is completed, as well as supporting legacy systems and third-party applications.

Post-Development Support Services

Our adaptive software maintenance assistance includes making changes to the managing functions of your software applications. Beyond the initial implementation, Ongraph will support you completely with a broad choice of services: maintenance plans tailored to your preferred level of incident resolution.

Application Upgrade & Improvements

You already have your applications built but want to upgrade them to the latest technologies or OS Versions. The OnGraph team can help you quickly define a complete roadmap to upgrade your applications. We can also help you resolve any software-related errors and bugs, like rectifying misspelled words or sentences in your software’s interface, eliminating bugs & errors, and correcting any wrong algorithms in your software product. Our professional software maintenance team provides corrective software maintenance services, and can easily correct any.

SLA Driven Resolution (L1, L2 & L3)

You are already running your system and applications and your users are using them. We help you support your applications with L1, L2 and L3 24X7 support services to troubleshoot any problems, provide quick fixes and resolutions. Perfective software maintenance services support you to meet your customer’s requirements by improving your software application’s Performance, Maintainability, and Other Attributes. Our skilled support team improves your support experience for your users.

Preventive Application Support Services

It is always better to improve applications and systems before anyone faces any problem. OnGraph’s preventive software maintenance services aim at planning and incorporating solutions to meet future requirements and overcome problems that may arise in the long run. Our expert team is capable of effectively analyzing your software’s future needs and problems based on.

Development Process We Follow

We take all the worry so that you can relax and see your ideas turning into reality! We follow a comprehensive approach in our mobile app development process to ensure we fulfill all your requirements.

  • Protecting Your Intellectual Property

    We safeguard your splendid idea by signing an NDA to protect your original concept and secure your application.

  • Discovery

    We research thoroughly and ask questions to know your detailed requirements and suggest the best solution.

  • Design

    We create wireframe prototypes before transforming them into world-class UI designs.

  • Development

    We turn the designs into an app using the most advanced technology stacks and frameworks.

  • Testing

    We do extensive testing to remove all the bugs and issues before making your app live.

  • Support and Maintenance

    We continue to offer widespread support and maintenance to guarantee smooth operations.

Frequently Asked Question

  • First of all – you should gather all the tasks for the developer which you want them to do for you.
  • Based on the chosen developer and technology, finalize the agreement with the sales team.
  • Upon your confirmation, we will set up everything, and connect you with the developer.

Our developers can help you build feature-rich apps that work effortlessly across different platforms. Here are some of the services we offer:

  • Product Consultation
  • Product Design
  • Product Development
  • Product Testing
  • Product Migration
  • Maintenance and Support

Yes, if you know the task to get done from the developer, then you can hire a developer on an hourly or project/task basis. Even we give the flexibility to change the hiring model at a later stage.

Of Course, we consider various security standards when creating applications. Our testing parameters ensure that the android app performs perfectly without any difficulties.

No, once we discuss with you your website requirements and then price. We work hard so that the outlined price quote is strictly maintained the same.

Save time and reduce costs significantly when you outsource your development to OnGraph. We provide dedicated development teams and shared resources to work on your project full-time. Check out our article about offshore development teams.

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