DIEM
About DIEM
A Canadian startup company approached us with the requirements to develop an on-demand household services app to facilitate services and make household services more accessible for people living in Canada and America.
The application is a mobility solution for those who are providing home services, and consumers can schedule in-home care services such as electrician, plumber/technicians, gardener, air conditioner (AC) maintenance, painting and pest control service providers, packers, movers, rent a car, insurance service providers, etc. Professionals can register and apply for the service posted by the users over the app (iOS or Android).
The features in both apps have been designed with the convenience of both professionals and users in mind.
A Canadian startup approached us with the task of developing an on-demand household services app to enhance accessibility to such services in Canada and America. We developed a mobility solution for providers offering in-home services, allowing consumers to schedule services like electrician work, plumbing, gardening, air conditioner maintenance, painting, pest control, packing, moving, car rentals, and insurance.
We designed and developed iOS and Android apps for both the end user and professional’s convenience, enabling professionals to register and apply for user-posted service requests.
Tech Stack
Implementation
We built highly interactive and user-friendly apps for the Android and iOS platforms for both consumers and professionals. Consumers can hire professionals quickly for any kind of household services. With the integration and development of the below modules, we ensured a seamless experience for both the users.
- 1 User’s App Interface
- 2 Professional’s App Interface
- 3 Tracking Real-time Location
- 4 Secured Payment
We designed a user-friendly app for novice to experienced customers. With a straightforward interface, customers can post their household requirements and find available highly skilled professionals for different home services within their locality. With several integrations, we delivered a top-notch, fully-functioning app.
Easy Onboarding
Simple job posting and slot selecting feature
Simple search and filter option to look for required services
Integrated different payment options in U.S. and Canadian Dollar currencies, allowing customers to pay post-service
Real-time tracking of work progress
Simple rating and feedback feature
- User’s App Interface- Designed a user-friendly interface with simple job posting, diverse payment options, real-time tracking, and a straightforward rating system.
Professionals looking for available household jobs can simply log in to the app, followed by a crucial onboarding and background verification check, ensuring user security. Similarly, with a straightforward interface, any service provider can apply for different household services.
In-app professional training and assessment ensure their competency in the mentioned services.
Easy interview and onboarding process.
Crucial background verification to ensure customer safety.
Quick and seamless payment after the customer confirms satisfactory completion.
- Professional’s App Interface- Streamlined onboarding for professionals, incorporating background checks and in-app training, ensuring quick and secure payments post-service completion.
Integrated real-time location tracking makes it easier for professionals and users to find the right services in the nearby locations.
Used integrated Google Maps APIs and Google Maps SDK for iOS apps or the Android API for location support in DIEM.
Google Maps Geocoding API, Google Places API, Google Maps Directions API, Distance Matrix API, and Geo-fencing appropriately place that increases the app’s scalability.
- Real-time Location Tracking- Integrated real-time location tracking using Google Maps APIs.
To ensure safe and quick payment between both parties, we used the payment API secured by JPMorgan Chase.
Our developers worked hard on business logic, including different payment APIs, and secured the payment process accordingly.
Automated the system's debit, credit, and refund processes.
- Secured Payment- ensured secure payments with JPMorgan Chase payment API and automated debit/credit processes.
Challenges
DIEM had a highly refined business concept among other on-demand mobile applications. That was the application's uniqueness and a challenge for our developers. The actual concern with the app was the required functionalities that are supposed to oscillate on both front ends. Below are the challenges we faced while developing a full-fledged mobile application to deal with on-demand services on both ends efficiently.
- 01. Managing complex architecture
DIEM was supposed to allow customers to summon the service providers by making the correct matches. Customers could also set their budget for the required service and other specifications. Though the facility was great for users, a complex structure was needed to maintain it in the backend. - 02. Real-Time Availability Updates
Implementing real-time availability updates for service providers and integrating this information seamlessly into the app's scheduling system. This requires a robust backend infrastructure and effective communication between the app, service providers, and users. - 03. Scalability
Managing and scaling the system to accommodate fluctuations in user activity, especially during peak times or in different geographic locations. Ensuring that the app's infrastructure can scale horizontally to handle increased demand without compromising performance.
Solutions
Our team had hands-on experience in e-commerce business solutions. Therefore, we processed the development of DIEM for iOS and Android. We approached different parameters at different steps to achieve the desired outcome, such as:
- 01. Match-Matching Algorithm
We used a match-making algorithm to deal with the complexity of customer input, such as the type of requested service, the location of the service, pricing, specific preferences’, and ‘ratings’ and more. The algorithm makes a match by sending requests to the most optimum list of service providers. - 02. Real-time Updates
To get real-time updates, we implemented.
Real-Time Database and Push Notifications: Implement a real-time database (e.g., Firebase) for instant data synchronization. Use push notifications to inform service providers about new requests and schedule changes instantly.
Geolocation and User-Friendly Interface: Integrate geolocation services to optimize routes and consider travel time. Design an intuitive interface for service providers to update their availability status easily. - 03. Scalable solution
Considered the following solutions to address scalability challenges related to variable workloads and infrastructure optimization.
Load Balancing and Horizontal Scaling: Implement load balancing to distribute user requests across servers evenly. Design the system for horizontal scaling, allowing the addition of resources to handle fluctuations in user activity.
Auto-Scaling and Optimization: Set up auto-scaling mechanisms to dynamically adjust resources based on demand. Optimize infrastructure, code, and database queries for performance, utilizing caching and CDNs to enhance scalability.
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Match-Making Algorithm
Implemented an algorithm for optimal service-provider matches, considering service type, location, pricing, preferences, and ratings.
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Real-Time Updates, Geolocation, and User Interface
Achieved real-time updates and geolocation integration for optimized routes, ensuring instant synchronization and an intuitive interface for service providers.
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Scalable Solution
Addressed scalability challenges with load balancing, horizontal scaling, and auto-scaling mechanisms, optimizing infrastructure, code, and database queries for enhanced performance.
Results
We designed four apps and launched them in the real market, gaining immense attention across Canada and America. The below numbers will showcase how it went.
Get PDF50K+
App Downloads
1M
Raised $1M investment
30+
Covered 30+ cities across North America
Results
50K+
App Downloads
1M
Raised $1M investment
30+
Covered 30+ cities across North America
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